An Architecture of Wireless Web and Dialogue System Convergence for Multimodal Service Interaction Over Converged Networks

This paper presents an approach based on wireless web and dialogue system convergence for multimodal, multimedia communication services over converged networks. It uses a unique event-triggered service delivery method that separates service interaction and wireless web-based service delivery. Our approach results in an architecture of WAP-based, locationindependent, wireless service monitoring, notification and service access for mobile users that can be applied over various network bearers in enterprise environment. A new wireless secure server (WSS) provides secure connections to dialogue systems. It allows one-key switching to retrieve the multimedia content. A prototype system was implemented and performance advantages were demonstrated on several enterprise service applications.